LAYBY & CUSTOM / SPECIAL ORDERS




LAY BY TERMS & CONDITIONS

ELuxury Home offers an 8 week layby on items listed on this site. Please read carefully the terms and conditions of our layby .
• Layby is for a term of 8 weeks
• 25% deposit is required of total order including shipping and taxes
• Weekly payments are to be made thereafter over a total period of 8 weeks
• Item/s belong to the property of ELuxury total amount of layby has been paid.
• Items in layby will not be separated
• Payments can be made via bank deposit or electronic paypal payments (a paypal account is not required)
• Layby extensions must be approved
• Loss of 25% deposit for all layby cancellations of a stock item
• Loss of up to 55% deposit for layby cancellations for all special orders.
• Custom made orders are not classified as layby’s and have different terms and conditions.
• Order will be sent upon completion of the total amount paid to ELuxury Home including taxes and delivery.
• Contact us at Sales@e-luxury.com.au for further details.


CUSTOM MAKE TO ORDER
• A custom make to order is items that are not stockedas they are a handmade or crafted item specifically made for a customer.
• A 50% deposit of total order including shipping is required prior to production of the item.
• Custom make orders depending upon item may take from 2 -12 weeks for completion.
• Remaining balance must be paid at completion of goods.
• Instalment payment can be made 
• Goods will not be dispatched or sent until total order amount has been paid.

Cancellation of Custom made orders – 
• If an item has not begun the production process a full refund will be given less any bank charges, and transaction and listings costs. If the order has began the production process a 55% cancellation fee will be charged resulting in a 45% refund of item price plus refund of any delivery charges if charged.

Production process means: 
- any goods, materials or services that need to be purchased prior to the making of custom made goods.
- The actual production of the item 

SPECIAL ORDERS

Special orders are items that are not stocked by Eluxury Home and requires ELuxury to purchase from one of our suppliers to full fill a customers order.

• A special order requires a 50% deposit of total order including delivery
• Remaining Balance to be paid when goods are ready for dispatch.
• Goods will not be dispatched until total order including delivery has been paid.
• Instalment payments can be made

Cancellation of Special orders – 
If your special order has been placed by Eluxury Home with one of our suppliers and the item/s is not in an international or domestic transit to full fill the order, the order may be cancelled with a full refund less any transaction costs and list fees incurred to ELuxury Home.
• If your special order has been placed by Eluxury Home to one of our suppliers and is in national transit or international transit coming from overseas a 55% cancellation fee will be charged, resulting in a refund of only 45% of the item price plus refund of any delivery charges if charged.

Please contact ELuxury Home for any further information.

Copyrights © 2016 ELUXURY. All Rights Reserved.